Recently some problems have developed which have had a severe impact on purchase invoice approval on Agresso. These problems include:
Very slow performance opening Agresso
Very slow saving once an invoice has been approved
The system failing to save items in some instance and the process needing to be repeated
The error message “An error has occurred, see Event Log for details” appearing after opening a screen or attempting to save.
ISA are currently attempting to resolve all of these problems and have created a new server which has improved some of these issues.
However there are still too many occurrences of these errors and, taking into account the imminent financial year end, we are putting out this advice in case these problems affect your ability to approve invoices in accordance with the current year-end timetable.
The current cut-off for purchase invoices relating to the financial year 2008/09 is 31st July 2009. If you are unable to process invoices within this timescale due to system problems Finance may be able to process them manually. Your first point of contact for this will be Paul Neale (ext 4379 or firstname.lastname@example.org)
At this moment we do not envisage extending this timescale but there will be an ongoing review of this position during the course of the week.
Words by Robin Border
Interim Director of Finance