.

Points of Contact

The following details show how to communicate with the ISA department.

Office Hours

During office hours contact to the ISA department should be via the ISA Helpdesk whose contact details are:

ISA Helpdesk

Open: 0830 – 1700

Location

E-Mail

Phone

MB 477

isa_helpdesk@aston.ac.uk

3445

 

Should you need to escalate an issue or request then you can contact the associated support group.

Outside Office Hours

The ISA department only covers normal office hours.

If the problem or request needs to be looked at urgently then please either:

The ISA Helpdesk staff will be notified of the message and will action early the following working day.

In the event of a severe emergency then the University Security department can contact a member of the ISA management team.