There are many support structures to help your student experience at Aston. University Services are listed below. Scroll down to read on or click on the jump down menu for further information.
The Hub Advice Zone
Student Support Services
The Hub is one of the top three most highly rated student services at Aston University. You are welcome to contact the Hub for information, advice and support on a wide range of subjects and/or because you need to speak to someone from one of our related support departments.
Support departments accessed through the Hub Advice Zone reception desk include:
- The Disability Support team (DANU).
- International Student Advisers for immigration advice.
- Student Advisers (for advice about academic issues, academic finance, income tax, council tax, housing and money advice).
- Student Funds Administrator (for extra funding such as the Access to Learning Fund for UK students and the Susan Cadbury Fund for International and EU students).
- The Hub Advice Zone is the place to collect University letters pre-ordered on MAP.
Opening Hours in the Advice Zone:
Undergraduate Term time: 9.30 am to 5 pm (10 am to 5 pm on Wednesdays)
Undergraduate Vacations: 10 am to 4 pm
The Hub is located on the ground floor of the Main Building, on the east side of the Upper Foyer.
The Finance Centre
Credit Control (Fee Collection Helpdesk) and Cashiers
The Finance Centre is the place to visit the Finance Credit Control and Cashier section, to pay accommodation fees and tuition fees.Additional information about the services offered in the Finance Centre can be found on the web. Please visit the Fee Collection Help Desk with your tuition and accommodation payment queries, or visit the Cashier Desk to make payments.
Credit Control is responsible for collecting your tuition fee and/or accommodation fee payments but we are also your main contact if you are having difficulties in paying you fees. Call into the Finance Centre on a "drop in" basis to see a member of the Credit Control team who will be pleased to discuss and sort out any queries you may have or, if you prefer, you can book an appointment. There are confidential interview rooms if you would like to talk to someone in private. Where appropriate we will liaise with staff in your School and Central Departments to help resolve your queries.
For more information see the student finance website either through- New Students Finance Information Website link or through the Current Student link- Current Students Finance Information Website
How to contact us:
Additional useful Contacts: If you have any queries about the amount of fee you are being charged.
Tuition Fees Charges
Accommodation Fees Charges
- In Person: Visit the Accommodation Office –
- Ground Floor, Stafford Tower
- Email: firstname.lastname@example.org
- Telephone: 0121 204 4704/4707
Aston Students’ Union
Aston Students’ Union exists for one reason; to positively impact on the life of every student.
Whether it is through representing your views to the University, coordinating the many clubs and societies on offer, solving welfare issues, organising BIG events on and off campus or campaigning for the changes you need, we are here to support you! Please do not hesitate to get in contact with the Union Executive, with any feedback you may have, however big or small.
Find out more about all the great services available at the Union at www.astonunion.com.
If you’d like to speak to someone in person, please phone Union Reception on 0121 204 4855 or pop in to see us 9am-5pm Monday to Friday.
The Advice & Representation Centre
is the Union’s Independent Representation Service for Aston Students.
ARC staff are able to represent students at formal hearings and appeals. Visit the ARC for independent advice and support with:
- Academic appeals
- Access to Learning Fund applications & appeals
- Course related issues
- Disciplinary matters
- Exam boards
- Money advice
- Off campus accommodation
- University sanctions
- and more…
The ARC is located on the first floor of the Students’ Union. The Advice & Representation Centre is the source of information about all non campus accommodation available to Aston students via the web link at http://www.astonstudentpad.co.uk
- Monday – Friday: 10 am to 4 pm
Appeals, Complaints and Disciplinary Regulations
Information is available via the Registry’s Regulations and Policies Page.
Suggestions, Comments, Complaints and Concerns
Central Teaching Operations
Central Teaching Operations are responsible for the allocation and booking (internal and external) of all University teaching/function rooms; and the management and co-ordination of support for teaching facilities. The Teaching Facilities website provides more information on the services provided.
STUDENT UNION BOOKINGS 2013/14
Please note: we can accept bookings by email from 13 September; this should give enough time to organise recruitment events.
1. One person for each society is responsible for the booking of the room; the bookings should be made by sending an email to email@example.com
Students should remember to give an indication of numbers and whether the room is required for one date or the whole term. They must inform AV-Support firstname.lastname@example.org if they plan to use the equipment.
No food or drink allowed
2. The student will be required to provide contact details such as SUN/Student Number, contact telephone no. and email address.
3. Bookings are made on ‘first come first served’ basis.
4. Teaching takes priority so some rooms may not be available, particularly during the exam period. Please note rooms may be changed at short notice; if this should happen every effort will be made to offer a suitable alternative room.
5. If the booking takes place after 1800 an ID number will be issued to the room booker: this should be quoted to Security staff who will then issue a key to the student.
The key will only be given to the person named on the booking; the named person is responsible for the unlocking/locking of the room. Arrangements should be made by organisers for admittance/exit of non-Aston students and visitors.
In the first instance before any publication of event, students must complete a risk assessment with guidance from the Vice President Student Activities and subject to authorisation from Head of Security.
6. If an event involves any external speakers please refer to the Student Union Activities Officer in order to initiate a Risk Assessment. This in turn should be counter signed by the Head of Security. If external catering is required the above form should also be signed by the Head of Catering.
For student recruitment and fundraising events (Non Aston students attending)
When organising your event please take time to obtain advice from the following departments so that your event has the necessary arrangements in place for the event to run smoothly.
If the event is to attract VIP guests and speaker; advice should be sought from the Marketing & Communications team at Marketing@aston.ac.uk. In addition a risk assessment should be carried out and returned to the Vice President Student Activities, email@example.com and the Security team (if this is not carried out then the booking will not be authorised by the Head of Security and the event will not be permitted).
It should be noted that if attendees or organisers are non- Aston students they may be subject to charges for hire of room and equipment. To book and make enquiries about availability of equipment email firstname.lastname@example.org
Please ensure that any non-Aston students attending must be provided with proof of attendance such ID badges or stickers indicating the event they are attending.
For events that take place after hours, advice should be sought from the Security team email@example.com; they can confirm procedures for access, safety and security.
Use of Reception and Foyer area
Signage should be free standing and arranged via the porters; email:firstname.lastname@example.org
Use of tables & chairs in the foyer can be booked by email@example.com
Please remember to check if you are allowed to display posters for your event.
- Lesley Richards
- Teaching Operations
- Estates & Capital Development
- Aston University
- B4 7ET
- 0121 204 4681
Religious Provision: Chaplaincy at the Martin Luther King Multi-faith Centre
The University have a Multi Faith Centre and a team of Chaplains who are here to support students of all faiths or of none.
The Martin Luther King Multi-Faith Centre (MLK) is a welcoming place for students and staff of any faith or background. The MLK centre is used by a range of Student Union faith societies and other groups for meetings, reflection and worship. There is also a prayer facility within the Student Union Building.
The Martin Luther King Multi Faith Chaplaincy Team are a support service for staff and students and seek to serve people of all Faiths and none offering pastoral care and support to all regardless of their background. We are particularly concerned with issues that are religious, international, social and political. We seek to help people explore life's great themes of Justice, peace, mutual understanding and the search for the meaning of life.
We are situated at the heart of the campus opposite the library. Please feel free to pop in and see us, browse our webpages for more information.
For more information visit our Chaplaincy website at:
How to contact us:
The University Counselling Service is a confidential and professional service, staffed by qualified, experienced counsellors.
Meeting with a counsellor offers you the opportunity to discuss issues that may be affecting you either personally, or in your academic work. These could include issues such as relationship difficulties, anxiety and stress or loss of motivation. No topic is too small or too large to bring to the service and, each year, many students benefit from talking with a counsellor.
Counsellors do not give advice or tell you what to do. Our role is to help you take responsibility for your own decisions, to become more aware of your own resources and to work with you in developing skills which will help you to manage your own difficulties and concerns more effectively.
The service is situated on the ground floor of the Main Building. Appointments can be made through the Hub in person, by telephone: 0121 204 4007 or you can email the Counselling Service on firstname.lastname@example.org. Further information can also be found on the service web site: http://www1.aston.ac.uk/current-students/health-wellbeing/counselling/
Disability Support Team (DANU)
DANU is here to provide advice and guidance if you have a disability. We can help to co-ordinate any support you require if you have a physical, sensory or hidden disability, mental health or specific learning difficulty. Our service is confidential and we will liaise with teaching and other support staff within the University to help make adjustments which support your studies if you give us permission to do so.
- have a small personal assistance scheme on campus to assist you if you require extra assistance with study skills support such as for dyslexia.
- have an arrangement with ClearLinks to provide non-medical helpers for Aston students.
- assist you with applications for the Disabled Students’ Allowance (DSA) and other sources of funding.
- advise teaching areas about the provision of individual examination arrangements and course adaptations (with your consent)
- make arrangements for Personal Evacuation Plans
- provide screening for dyslexia and make referrals to educational psychologists for full diagnostic assessments if you think you may have specific learning difficulties and would like help with this.
- can help provide assistive technology support and advice through our colleagues in the IT department (ISA)
Equality and Diversity
Aston University undertakes to promote equality and diversity within the University Community in all aspects of its work. It aims to ensure through its admissions policies for students and its recruitment and selection processes for staff that it encourages applications from all groups represented in the wider community at a local, national and international level. The University will endeavour not to discriminate unfairly or illegally, directly or indirectly, against students or potential students, staff or potential staff. This commitment applies to all functions of the University and to any stage of an individual’s career at Aston.
The Equality and Diversity Policy Statement, and a number of other policies relevant to equalities can be found on the Equality and Diversity website at:
The University promotes a culture that supports and encourages dignity and respect between all members of the University Community. There is a Dignity at Aston Policy which aims to prevent harassment, bullying, intimidation and violence at work and study. If you have any concerns that you are being treated in a way that contravenes our policy you should consult the guidance at:
The University also has policies relating to a number of specific equality issues, including disability (see DANU), sexual orientation and religion and belief. The Code of Practice on Religion and Belief sets out the circumstances under which arrangements may be made to enable students to observe their own religious festivals. You should read this carefully since you have a responsibility to inform staff about any requirements or requests you may have, for example, in relation to examination dates. The Code of Practice on Religion and Belief can be found at:
If you have any questions about equality and diversity at the University or you would like advice and guidance on any matter to do with equality of opportunity please contact Jane Tyrrell on extension 4587 or by email at:email@example.com
Information Systems Aston (ISA)
Aston has extensive ICT facilities with more than 1500 student desktop computers which are located in over 50 separate computer labs across the campus.
Many labs can be accessed 24 hours a day, 7 days a week and offer a range of networked software packages, database systems, modelling tools, computer-aided learning materials and access to online sources of information for research.
ICT facilities are free to students and are linked by our Local Area Network, which spans the campus and provides high speed access to other networks worldwide. An extensive wireless network is also available for students wishing to use their own computing equipment.
To help you use the ICT facilities available, ISA have created a Student Computer Guide which contains information on all of the services provided including email, My Aston Portal (MAP), Virtual Learning Environments and much more. You can view the guide online athttp://www1.aston.ac.uk/ict/studentguide.
For more information please contact:
- Information Systems Aston (ISA)
- Main Building, East 477
- Tel: 0121 204 3445
- Email: firstname.lastname@example.org
- Follow us on Twitter @isa_helpdesk for tips, latest issues and new service information.
International Student Advisers
The University has qualified, experienced immigration advisers who provide free immigration advice to Aston students. The team’s immigration advice was ranked 5th best out of all the UK universities who took part in the International Student Barometer survey in the autumn of 2012. The advisers can assist you with a range of issues including immigration advice about student visas and work visas, cultural and social activities and English language support sessions.
They also organise International Orientation week, which is the first of the two Aston Welcome weeks especially for international and EU students, designed to help you settle into your new environment and make you feel more at home.
For more information contact the International Student Advisers by telephone: +44 121 204 4567 or email: email@example.com or visit the website at: www1.aston.ac.uk/current-students/studentsupport/issu/
JS Campus Bookshop
Academic and Professional Bookseller of the Year 2006-2012
- All core textbooks stocked
- Our database of over 2 million books can quickly identify your needs
- Fast personal order service
- Online ordering when we’re closed
- Secondhand textbooks bought and sold
- Stationery and computer consumables at competitive prices
- Reading lists service for lecturers and students
- Special Offers and discounts available
- Competitive with Online retailers
Open Monday – Friday 9am - 5.00pm
JS Campus Union Shop
Providing and extensive range of products including:
- Academic stationery
- Aston branded stationery
- Aston branded clothing
- Sandwiches & snacks
- Newspapers & magazines
- Confectionery & drinks
- Greetings cards
Open Monday – Friday 9am - 5.00pm
Learning Development Centre
The Learning Development Centre (LDC) is a central service which provides academic advice and resources for students throughout their studies at Aston.
We offer one-to-one and small group appointments with Learning Development Advisors who can help students develop their academic skills. The LDC also delivers a series of workshops for undergraduate, international, final year and post-graduate students, covering several topics including academic writing, referencing, preparing for exams, understanding feedback and dissertation writing. We also employ Student Writing Mentors who can help you to develop your academic writing.
Students who are unable to visit the centre may also access our advisors through e-tutorials and skype.
Our Maths Centre offers a drop-in tutorial service to assist with maths and statistics and our tutors are available to work with students at all levels of study.
Additionally, the centre can be used for group study and has bookable rooms with presentation facilities.
For more information about using our services, study advice and resources, visit the Learning Development Centre module in BlackBoard and our website:
You can find us on the first floor of the Library building.
If you are new to university, you may also find the following useful:
Library and Information Services
Open 24/6 When It Matters Most
Aston University Library & Information Services has achieved the Customer Service Excellence Standard, meaning that the service is customer focused with friendly, knowledgeable and professional staff.
The Library has swipe access at the entrance - you need your uniCARD to get in, and this card must not be used by anyone other than the person named on it.
Various study environments have been designed to meet your needs, whether that is for social study, group study or silent study. You are requested to choose where you sit according to your requirements and to respect the needs of other Library users. Please ensure that desks are left clean and tidy when you finish.
Our opening hours are always displayed in the foyer and on the web site. During examination and revision periods we are open 24/6, from Sunday morning through to Saturday evening.
We make our services as user friendly as possible, so you can borrow books or laptops, pay fines and print documents even at night when there are no Library staff available.
You automatically become a member of the Library at enrolment. The barcode on your uniCARD shows your Library membership number. You must use your uniCARD to get in to the Library and to take books out.
You are still a member of the Library during your placement year and can make use of all the Library facilities. Please contact us before you go, if you want to use a library in another part of the country.
From the Library home page http://www.aston.ac.uk/library/ you can:
- Link to Library search tools to look for books, journals and e-resources in your subject area
- Read about Library services and facilities
- Check how to reserve books and view your library record
Staff can help with general queries relating to your loans or fines, and can also give advice on finding books, journals and all sorts of information. Please speak to staff at the Help desk or contact the Library by:
For detailed queries you may be referred to one of our Information Specialists.
The full Library regulations can be found here: http://www1.aston.ac.uk/library/about-us/02libregs/
Registry provides a range of administrative support services for students throughout your time at Aston, from initial application to graduation.
The University Examinations Office is responsible for organising the scheduling and invigilation of most examinations on campus and at authorised overseas venues. This includes the issue of personalised examination timetables to students and putting in place special arrangements for students with additional needs. The Examinations Office Webpage provides useful information on examination calendars, examination forms (including information about exceptional circumstances) and links to the University Examination Regulations.
The Registry's Student Records section is responsible for all student records from initial enrolment through to graduation. The Student Recordswebpage provides more detailed information on the services provided, which include: enrolment, tuition fee invoices, Aston Bursaries, liaison with the Student
Detailed information is available via the A-Z of Academic Regulations and Policies, including the following important areas:
The Students’ Jobshop
The Students’ JobShop provides a wide range of reliable part time term time and full time vacation employment to Aston’s students. This allows you to combine your academic career with some paid employment.
Working part time will not only help you financially, but will also improve your employability skills, making you more employable when looking for graduate positions.
A one to one advice and guidance service is available to help you compile CV’s (Resumes) for part time employment, assistance with interview techniques, guidance on employment law and help with job searches.
Come and visit the JobShop which is located on the First Floor of the Students’ Union and is open from Monday to Friday 10 am to 4 pm.
Contact for more information: