REFUNDS

General Information

If you believe that you are eligible for a refund, you should complete a the Refund Request Form in MAP.

Please note that under money laundering regulations overpayments must be refunded to the original payer.

Refunds will only be processed once the necessary credit has been received from the originating department i.e.

Please note that refunds will be paid by BACS into UK accounts and Bank Transfer into Non UK Bank Accounts, this allows the funds to be paid directly into the original payer's bank account. You will need to provide the following information on the Refund Form - Account Holder's Name, Account Number, Sort Code, SWIFT/BIC and IBAN.  

Tuition Fees

SLC Reassessments

In the case of refunds resulting from LA, SAAS or DfES Support Notification assessments please ensure that the University has a copy of the assessment. Please send it to Registry and Planning Department - Registry Contact

Withdrawal and Leave Of Absence (LOA)

If you decide to withdraw or take LOA, your School of Study will need to inform the Registry Department by completing the formal documents. The Registry Department will then update your records to reflect the change in status and also process any credit you may be entitled to. Once the credit has gone onto your account you may then request a refund from the Finance Department by completing the on line Refund Request Form in MAP.

You can view your account balance by going to the Online Payment screen, login using your University details.

Residence Refund

The detailed criteria for refunds are set out in your Conditions of Residence booklet. If you are eligible for a refund please complete the - Refund Request Form in MAP.

Deposits

Please note the Accommodation will only send instructions to the Finance Office to refund your deposit once the full criteria have been met. If you are unsure about your deposit please contact the Accommodation Office in the first instance - Residence Contact

NB/ The Main Deposit run will take place at the end of the academic year.  Payment will be made at the end of JULY

Payment Process

The refund process normally takes 2 weeks from the date you submit your request. If you have not received your payment after the initial 2 week you may contact us (see contact details below); however please check that you or your School of Study have submitted the details to the correct department.

Email: cashiers@aston.ac.uk
Tel: 0121 204 4404 or 0121 204 4353 or Visit the Cashiers Office in the Finance Department, Ground Flooe, Main Building