FAQs

1. Guaranteed room on campus for first-year students applying by the deadline (see allocation policy)
2. Good value for money – fully inclusive prices with no extra bills or travel costs
3. Attractive, green campus in the heart of the city
4. Modern, safe and secure self-catering flats with 24-hour security, CCTV and swipe card access
5. Standard and en suite accommodation
6. Single study-bedrooms (no shared rooms)
7. Mixed and single-sex flats available (not guaranteed)
8. New Touch Pay cashless payment system enabling you to purchase food and drinks
9. Internet access in all rooms (price available on arrival)
10. Shops, cafés, pubs and eating places on and next to campus
11. Access to a team of Residence Officers based in the Accommodation buildings and a team of Residence Tutors living on campus, available to offer advice and support
12. Halls of residence are entirely smoking-free areas.

1. Am I guaranteed a place in University accommodation?
Yes, provided Aston is your first choice university and you apply by the deadline.

2. How do I apply for University accommodation?
You can apply by completing the on line application form

3. Am I guaranteed my preferred choice of accommodation?
We try to provide students with their preferred choice of accommodation, unfortunately this is not always possible. However, all our accommodation will make life on campus pleasurable.

4. I have made a mistake on my application form. How do I change it?
 If you think you have made a mistake or you want to check the details on your form, please contact us by email at accommodationonline@aston.ac.uk giving us your full name and nine digit student number and date of birth, in order for us to amend any information   

5. When will I receive my offer of accommodation?
You will receive an offer of accommodation after you have converted to an Unconditional Firm offer with the University.

6. How long will I get to decide whether or not to accept the offer?
You will get seven days from the date we send out the offer in which to accept via the online booking system. At the time of acceptance you need to make the deposit payment of £200.00

7. How do I know I have agreed to abide by the Conditions of Residence and Licence?
When you go online to accept your offer of accommodation you cannot complete this part of the process without ticking the box which confirms that you have read the Conditions of Residence and Licence. Once you have done this you will be able to complete the process.

8. How long can I stay in my accommodation?
For the duration of the licence period including the Christmas and Easter vacations.

9. Is there single sex accommodation?
Whilst this cannot be guaranteed there is a limited amount of single sex accommodation available. Please indicate your flat mix preference on your application form – this cannot always be guaranteed.

Please note: the University reserves the right to change single sex accommodation to mixed sex accommodation to ensure full occupancy.

10. Is there accommodation adapted for special/additional needs?
Yes, there are a number of adapted rooms for students with special/additional needs.

11. If I have a medical condition, which may have a bearing on my allocation, will this be taken into account?
We will always endeavour to take into account any medical condition relevant to living arrangements, however this cannot be guaranteed.

12. I am a Care Leaver. Do I need to include this in my application form?
Yes, please indicate this in the additional notes section of the accommodation application form

13. Can I view my accommodation before moving in?
Yes, just contactstaff currently based in Lakeside Reception. Please note that it may not be possible to show you your allocated room. In which case, you will be shown a similar one.

14. How much will it cost and when will I have to pay?
Please refer to http://www1.aston.ac.uk/study/accommodation/types/roomprices/

15. What is included in my rent?
All utility and cleaning charges are included.

16. What do I need to bring?
You need to bring bedding (including a pillow), towels, crockery, pots, pans, cutlery and cleaning products and toilet rolls.

17. Is there anything I should not bring?
There are several things that are prohibited from campus. These include: heaters, personal fridges, rice cookers, candles, chip pans, oil heaters, tea lights, joss sticks, laser pens, weapons and Pets!

18. Where can I eat if I don’t want to cook?
There are a number of University outlets on campus providing a range of food catering@aston.ac.uk. Our Touch Pay cashless payment system enabling you to purchase food and drinks is now in operation at onsite catering outlets.

19. Can I connect to the Internet in my room?
Internet access is available throughout residences via an external Internet Service Provider at a cost of £9.99 for the academic year.

20. What about insuring my possessions?
All students are strongly advised to take out personal belongings insurance cover.

21. Do I need a television licence?
If you watch or record television programmes as they are being shown on TV – whether online, on a TV or any other device (even a lap top) you require a TV licence

22. Can I bring a pet?
No pets may be brought into or kept in accommodation, sorry not even goldfish!

23. Can I have decorative candles in my room?
The use of lighted candles, tea-lights, aromatic oil heaters, joss sticks or any other device that has a naked flame, other than smoker’s materials, is expressly prohibited in University accommodation.

24. Is there any family accommodation available on campus?
Unfortunately, we are unable to provide family accommodation or shared rooms on campus. If you are interested in family accommodation you can contact the Advice and Representation Centre via arc@aston.ac.uk  Tel: 0121 204 4848 or link to the following  www.astonstudentpad.co.uk or see this list of letting Agencies.

25. Can I bring my car or motorcycle?
Unfortunately, we are unable to offer parking facilities to students, except those with a disability.

26. Can I bring a bicycle?
Bicycles are allowed but must be stored in the bicycle racks situated around campus and residences, not in your accommodation.

27. What about security and welfare?
There is 24-hour security and welfare provision.

28. Can I have guests to stay in my room?
Yes, for no more than two consecutive nights, subject to the Information, Conditions of Residence and Licence 

29. Is there a cleaning service?
Communal areas are cleaned regularly.

30. Is there a launderette on campus?
There are launderettes for the use of all the campus residents.

31. What re-cycling arrangements are available on campus?
There are re-cycling containers available on campus for residents to use.

32. Where do I collect my mail? Letters are delivered to the Halls of Residence. If you receive a parcel, a card, informing you to collect it from Lakeside Reception, will be put into your post box.

33. When do I pay my accommodation fees?
Accommodation fees are due at the start of the Residential Term 1, Term 2 and Term 3