Full-time Doctoral student
Operations & Information Management Group
Academic group affiliation:
Operations and Information Management
Year of entry:
Achieving Success by Overcoming Failure in Knowledge Management Systems.
Knowledge Management Systems, failure consequences, systems failure approach, multi-case study.
current research interest is triggered by continuous flows of reports
indicating a high failure rates in Knowledge Management Systems (KMS).
Surprisingly most of the published work relates to understanding the
causes and descriptions, although I argue that there is no general
distinction in literature between KMS failure causes and descriptions.
However, I am particularly investigating how failure moulds later
possible organisational consequences.
Despite the importance of
comprehending KMS failure consequences, it has been undermined by
researchers and practitioners alike, partially because the general
interest in failure stems from risk management like-minded attitude
that aims to identify pre-conditions to KMS failure in order to avoid
it. While this has not helped in reducing the reported high rates of
failure, different approach is needed to deal with inevitable
disappointments. To draw an analogy, a vaccine approach (identifying
critical failure factors to be avoided) has not helped guard against KM
setbacks; hence, healing medication (dealing with current challenges)
is needed to cure effects of setbacks.
To this end, one crucial
facet of this research is the development of methodology to approach
KMS troubling situations. A fruitful advancement that I have made in
this direction was published in the European Conference on Knowledge
Management’07 as I have used a systems approach, originally developed
from a pool of hard and soft methods. I hope to make further
refinements on this methodology to better suit KMS and promote it as a
user friendly tool to help counter the effects of the widely reported
John S. Edwards, Matthew Hall
IT for business, databases, world wide IT management
Conferences and other presentations:
Failure Approach for Knowledge Management” in European conference on
Knowledge Management, Barcelona - Spain, Sep, 2007.
Management Systems: Towards a failure theory” in I-Know’07, The
International Conference on Knowledge Management, Graz - Austria, Sep,