VocaLink
processes UK domestic and international automated payments and provides ATM
switching solutions. On a peak day, its proprietary automated payment platform
processes over 90 million transactions, connecting the world’s busiest
network of over 60,000 ATMs. In total Vocalink manage circa 8 billion
transactions per year.
Having
experienced in recent years a period of rapid growth, VocaLink recognised the
need to develop the skills and capabilities of its senior executives. With this
in mind they partnered with the Centre for Executive Development to create a
made-to-measure customised programme.
The
first aim of this programme was to increase commercial thinking by building in
participants an ability to analyse the value chain, to identify new market
opportunities and to develop and execute appropriate strategy.
The
second main objective was to develop a cross-organisational leadership culture
and perspective in managers as they transitioned from functional experts to general
management and more senior roles.
As
such, the programme prepares participants to lead further diversification and geographic
expansion within VocaLink.
The programme
consisted of two workshops delivered at Aston Business School’s conference
centre.
1.
The Value Proposition 2.
Building the Service Line Strategy
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